FreeCall Wireless Accessibility Statement

FreeCall Wireless wants everyone, including people with disabilities, to be able to use our website and services.

What standard do we follow?

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. Our site is built with:

• Text and buttons with strong color contrast
• Full keyboard navigation with visible focus outlines
• A skip-to-content link on every page
• Descriptive text for images and illustrations
• Form fields with visible labels and clear error messages
• Layouts that work when zoomed to 200% and on small screens
• Reduced motion for visitors who turn off animations in their device settings

Accessible phones and service

Our phones include built-in accessibility features such as screen readers (VoiceOver and TalkBack), magnification, captions, voice control and hearing aid compatibility on many models. Dial 711 to reach Telecommunications Relay Services. Our free phone for disabled page explains options in detail.

Other ways to apply

If any part of our website is hard to use, you can apply or get help by phone at (918) 931-0991, by email at support@freecallwireless.com, or in person at 825 S Cincinnati Ave, Tulsa, OK 74119.

Known limitations

Some third-party content we link to, such as government websites, is outside our control. Tell us if you have trouble and we will help.

Feedback

We welcome feedback about accessibility. Contact us and we will respond within five business days.

Hearing aid compatible phones

FCC rules require us to tell you which phones work with hearing aids. Ratings run from 1 to 4, with 4 the best: an M rating (M3 or M4) means less interference for hearing aids in acoustic mode, and a T rating (T3 or T4) means the phone works with hearing aids that use a telecoil. Phones tested to the 2019 standard are listed as HAC compliant instead of M/T ratings.

Ratings are from each manufacturer's published HAC disclosure; select a rating to view the source. Phones without a verified rating are not listed. Try a phone with your hearing aid before you rely on it, and ask us for help choosing.

Accessible customer support

• Call us at (918) 931-0991; we will stay on the line and go at your pace
• Deaf, hard of hearing or speech-disabled callers can dial 711 for Telecommunications Relay Services
• A caregiver or family member can join a call with your permission
• Visit our Tulsa office for in-person help
• Ask for information by email if that is easier for you

Device accessibility features

Our phones include screen readers (VoiceOver and TalkBack), magnification, large text, captions, voice control and real-time text (RTT). See Free Phone for Disabled for help choosing a phone.