Free Government Phone FAQ
Straight answers about Lifeline, free phones and FreeCall Wireless.
Quick answer
What are the most common questions about free government phones?
People most often ask who qualifies (SNAP, Medicaid, SSI, public housing, Veterans Pension or income at or below 135% of the poverty guidelines), whether it is really free (yes, $0 a month), which phones are available, whether they can keep their number (yes) and how recertification works (once a year).
- 16 answers
- Updated for 2026
Getting started questions
What is FreeCall Wireless?
FreeCall Wireless is a Lifeline provider that offers Free Government Phone service to eligible households in all 50 states and Washington, D.C. Our office is in Tulsa, Oklahoma.
Is there any cost?
Lifeline service is $0 a month for eligible customers. Free phones cost nothing. Some premium models, such as certain iPhones, have a one-time co-pay shown before you apply.
How long does it take to apply?
About five minutes online. Approval is often instant when the National Verifier confirms your benefits.
Can I apply by phone or in person?
Yes. Call (918) 931-0991 or visit us at 825 S Cincinnati Ave, Tulsa, OK 74119, Monday to Friday, 10 a.m. to 6 p.m. Central.
Eligibility questions
Who qualifies?
Households on SNAP, Medicaid, SSI, Federal Public Housing Assistance or the Veterans Pension, or with income at or below 135% of the poverty guidelines. See eligibility.
What is the 2026 income limit?
$21,546 a year for one person and $44,550 for four in the 48 states and D.C. Alaska and Hawaii are higher.
Can I qualify without a Social Security number?
Yes. You can use a Tribal ID number or provide other documents to verify your identity.
Can more than one person in my home get Lifeline?
Only one benefit is allowed per household. Separate households at the same address can each qualify.
Phones questions
What phones are free?
Samsung Galaxy A16 5G, Galaxy A15 5G, moto g 5G, moto g play and a 4G flip phone are $0. iPhones are free in select states or discounted. See all phones.
Can I get an iPhone?
Yes. See Free Government iPhone for models and pricing.
Can I use my own phone?
Yes, if it is unlocked and compatible. See bring your own phone.
What if my phone is lost or broken?
Call support. We can suspend your line and explain replacement options.
Service questions
What does the plan include?
Unlimited talk and text, monthly high-speed data and hotspot. See Lifeline plans.
Can I keep my number?
Yes, for free. See keep your number.
Do I need to use my phone every month?
Yes. Use your service at least once every 30 days, by a call, a text or data, to keep your benefit.
How do I recertify?
We remind you before your yearly deadline. See recertification.
Still have a question?
Call (918) 931-0991, email support@freecallwireless.com or visit our office at 825 S Cincinnati Ave, Tulsa, OK 74119. We are open Monday to Friday, 10 a.m. to 6 p.m. Central.
Where do these answers come from?
Program rules and figures on this page come from the FCC, USAC and HHS. They are listed in the sources section below and reviewed regularly.
You can also read our detailed guides on Lifeline, eligibility and free phones.
Answers are reviewed against FCC and USAC guidance whenever program rules change.
We add new questions to this page as customers ask them.
Sources and last update
Reviewed and updated on by the FreeCall Wireless team. Program figures come from these official sources:
- FCC: Lifeline Support for Affordable Communications
- USAC: Lifeline program overview
- Lifeline Support (USAC): How to qualify
- Lifeline Support (USAC): Your rights
- USAC: Lifeline minimum service standards
Spotted something out of date? Email support@freecallwireless.com and we will correct it.
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