FreeCall Wireless Privacy Policy

This Privacy Policy explains how FreeCall Wireless ("we", "us") collects, uses and protects information when you visit freecallwireless.com, apply for Lifeline service or use our services. Last updated October 1, 2026.

What information do we collect?

• Application details: name, address, email, phone number, household size, qualifying program and device choice.
• Verification details: information needed to verify identity and eligibility, such as date of birth and the last four digits of a Social Security number or a Tribal ID, collected through secure enrollment channels.
• Service details: account, device and usage information needed to provide and bill service and to show Lifeline usage.
• Website details: basic technical data such as browser type and pages visited, used to keep the site secure and working.

How do we use your information?

• To determine and verify Lifeline eligibility through the National Verifier, the National Lifeline Accountability Database or state systems
• To enroll you, ship your device, provide service and handle number transfers
• To send required notices, such as recertification and non-usage reminders
• To answer questions and provide customer support
• To meet legal, regulatory and audit requirements of the FCC, USAC and state commissions

Who do we share information with?

We share information only as needed to provide Lifeline service: with USAC and its systems, state Lifeline administrators, the FCC and state regulators when required, our network and shipping partners, and service providers who help us operate under confidentiality obligations. We do not sell your personal information.

How do we protect your information?

Our website uses encrypted HTTPS connections. Our online forms do not ask for your full Social Security number, and we ask you never to send it by email, text or social media. Access to customer information is limited to staff who need it.

How long do we keep information?

We keep enrollment and eligibility records for as long as Lifeline rules require (generally for at least three years after service ends, or longer if required for an audit) and then delete or anonymize them.

What are your choices?

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Opt out of marketing messages at any time (service and program notices will still be sent)
• Ask us to delete information we are not required to keep

Cookies

This website does not use advertising cookies. Our fonts are loaded from Google Fonts, which may receive your IP address. The application form stores the ZIP code you enter in your browser session only, so it can be filled in for you on the next page.

Children

Our services are for adults. Lifeline applicants must be at least 18 or emancipated minors. We do not knowingly collect information from children.

How do I contact you about privacy?

Email support@freecallwireless.com, call (918) 931-0991, or write to FreeCall Wireless, 825 S Cincinnati Ave, Tulsa, OK 74119.

CPNI notice

Customer Proprietary Network Information (CPNI) is information we hold because you use our telecommunications service, such as the numbers you call, when and how long you call, the services you buy and the location of your device on the network. Federal law protects CPNI.

• Authentication: we share call detail information over the phone only after you give your account PIN or we call you back at your number on file, and we notify you of account changes such as a new address or PIN
• Permitted uses: we use CPNI to provide and bill service, protect against fraud, comply with law and offer services within the type you already buy
• Marketing: we will ask your permission before using CPNI to market services outside the type you already buy, and we do not sell CPNI
• Your rights: you can refuse or withdraw permission at any time; your choice stays in effect until you change it and does not affect your service
• Opt out: call (918) 931-0991 or use the privacy request form below (choose "CPNI: opt out of marketing use")

California privacy notice

This notice applies to California residents under the California Consumer Privacy Act, as amended. In the last 12 months we collected these categories of personal information for the purposes described in this policy:

We use sensitive personal information only to verify eligibility and identity, provide service and meet legal requirements, not to infer characteristics about you.

Your California rights

• Know and access the personal information we collect, use and disclose
• Delete personal information, subject to legal retention duties
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information
• Limit the use of sensitive personal information
• Not be discriminated against for exercising these rights

Verification: we verify requests by matching information you provide with our records. An authorized agent must provide signed permission. We respond within 45 days, and may extend once by 45 days with notice.

Do Not Sell or Share My Personal Information

FreeCall Wireless does not sell personal information and does not share it for cross-context behavioral advertising. Our website does not use advertising cookies or trackers. We honor Global Privacy Control (GPC) signals as a request to opt out.