FreeCall Wireless Terms and Conditions

These Terms and Conditions apply to your use of freecallwireless.com and to Lifeline and other services from FreeCall Wireless. By applying or using our service you agree to these terms. Last updated October 1, 2026.

Lifeline service terms

• Lifeline is a government assistance program. Only eligible consumers may enroll, and the benefit is non-transferable.
• Only one Lifeline benefit is allowed per household, whether wireless or wireline.
• You must provide true and complete information. False statements can be punished by fine or imprisonment and can lead to removal from the program.
• You must recertify your eligibility every year.
• You must use your service at least once every 30 days. If you do not, we will notify you, and if you still do not use it within 15 days, the benefit will be removed.
• You must tell us within 30 days if you no longer qualify or if someone else in your household gets Lifeline.

Devices

Device offers, models, condition (new or certified pre-owned) and any one-time co-pay vary by state, eligibility and stock and are shown before you submit your application. Devices include the manufacturer warranty. Device unlocking follows applicable FCC rules and our unlocking policy.

Service

Plan features, such as minutes, texts and data, are described at sign-up and on our Lifeline plans page. High-speed data may be slowed after your monthly amount is used. Coverage is not available everywhere, and service may be affected by terrain, buildings and network conditions.

911

Your phone can call 911 at any time. Location information may be less precise indoors or in some areas. Keep your address up to date with us.

Acceptable use

You may not use our service for illegal activity, to harass others, to resell service, or in a way that harms the network or other customers.

Cancelling or transferring

You may cancel service or transfer your Lifeline benefit to another provider at any time. Transfers follow the program rules.

Website

Information on this site is provided for general guidance and may change. Program figures come from official sources listed on each page. We work to keep it accurate but cannot guarantee it is free of errors.

Limitation of liability

To the extent permitted by law, FreeCall Wireless is not liable for indirect or consequential damages arising from use of the website or service.

Changes

We may update these terms. The date at the top shows the latest version.

Contact

FreeCall Wireless, 825 S Cincinnati Ave, Tulsa, OK 74119. Phone (918) 931-0991. Email support@freecallwireless.com.

Device unlocking policy

Unlocking lets a phone work on another provider's compatible network. A device bought from or provided by FreeCall Wireless Inc. can be unlocked after 60 days of qualifying service on our network. Devices reported lost or stolen cannot be unlocked.

How to request an unlock: call (918) 931-0991 or email support@freecallwireless.com with your FreeCall Wireless number. We confirm that your device is eligible and then unlock it or send you instructions.

Returns and refunds

To start a return, call (918) 931-0991 or email support@freecallwireless.com with your order number. We confirm the return and explain how to send the device back.