Lifeline Recertification: keep your benefit every year

What is Lifeline recertification?

Federal rules require every Lifeline customer to confirm once a year that they still qualify. It is called recertification. If you do not recertify by your deadline, your Lifeline benefit ends, even if you still qualify.

How do I recertify?

1. 1

   Watch for our reminder

   We contact you by text, call, email or mail before your deadline.

2. 2

   Confirm your eligibility

   Answer a few questions. In many cases the National Verifier confirms your benefits automatically.

3. 3

   Upload proof if asked

   If needed, upload a current benefit letter or income document.

4. 4

   You are done

   Your service continues for another year.

When is my deadline?

Your deadline is about one year after you enrolled or last recertified. You have a window of time to respond after the first notice. If you are not sure, call (918) 931-0991.

What if I no longer qualify through the same program?

You can recertify through any qualifying program or through income. For example, if your SNAP ended but you now have Medicaid, recertify with Medicaid.

What if I miss the deadline?

• Your Lifeline benefit is removed after the deadline passes.
• You can reapply as a new customer if you still qualify.
• You may be able to keep your number if you act quickly.

How do I protect my benefit?

• Keep your phone number and address up to date with us
• Use your service at least once every 30 days
• Answer our reminders promptly
• Report changes within 30 days

How is recertification different from applying?

Applying proves you qualify for the first time. Recertification simply confirms that nothing has changed. You usually do not need new documents, and it takes only a few minutes. Some customers are recertified automatically when the National Verifier can confirm their benefits.

Beware of recertification scams

We will never ask you to pay to recertify, and we will never ask for your full Social Security number by text. If you get a message you are unsure about, call us directly at (918) 931-0991.

Do I need to recertify if I just switched providers?

Your recertification date stays the same when you transfer your benefit. If it is due soon after you switch, we will remind you and help you complete it.

What information should I keep handy for recertification?

• Your FreeCall Wireless phone number
• The program you qualify through now
• A current benefit letter or income document, in case it is requested
• Your current address, if it has changed

Keeping these ready makes recertification take just a few minutes. If anything has changed, such as your address or the program you receive, tell us before your deadline so we can update your record.