Safe Connections Act: separate your line safely
Confidential help for survivors who need to separate a phone line from a shared account.
Quick answer
What does the Safe Connections Act let survivors do?
The Safe Connections Act lets survivors of domestic violence and related crimes separate their line, or the abuser's line, from a shared mobile account at no cost, keep their number, and receive emergency Lifeline support for up to six months. FreeCall Wireless processes complete requests within two business days, confidentially.
- No fees
- Keep your number
- Confidential
What is the Safe Connections Act?
The Safe Connections Act of 2022 helps survivors of domestic violence, human trafficking, sexual assault, stalking and related crimes separate their mobile phone line from an account shared with an abuser, without losing their number or service. FCC rules require providers like FreeCall Wireless to honor these requests.
Related help: Lifeline, eligibility, keeping your number and our Privacy Policy.
What can I request?
- Separate your line (and the lines of people in your care) from a shared account
- Separate the abuser's line from your account
- Keep your phone number when your line is separated
- Emergency Lifeline support for up to six months while you get back on your feet
What does line separation cost?
Nothing. There is no fee, penalty or charge to separate a line under the Safe Connections Act. After separation, you become responsible for your own line and can choose a Lifeline, prepaid or other plan.
What documentation is needed?
Provide one document that shows the abuse, such as a signed affidavit from a professional who has helped you (for example a social worker, shelter worker, attorney or health care provider), a police report, or a court order. You do not need to share details beyond what the document shows. The FCC checklist linked below lists what to include.
How long does it take?
We process a complete line separation request within two business days and tell you if anything is missing.
How is my information protected?
- We use only the contact method you choose and never contact the abuser about your request
- Your request and documents are kept confidential and used only to process the separation
- We do not tell other account members why a line was separated
How do I make a request?
- 1
Contact us safely
Use the form, call (918) 931-0991, or visit our Tulsa office.
- 2
Tell us which line
Give the number to separate and confirm you use it (or care for the person who does).
- 3
Send one document
We explain secure ways to send it.
- 4
We separate the line
Usually within two business days of a complete request.
Frequently asked questions
Do I need a police report?
No. A signed affidavit from a professional who helped you, a police report or a court order all work.
Will the account holder be told?
We do not share the reason for separation, and we contact only you through the safe method you choose.
Can I separate my children's lines too?
Yes, lines of people in your care can be separated with yours.
Sources and last update
Reviewed and updated on by the FreeCall Wireless team. Program figures come from these official sources:
- FCC: Rules implementing the Safe Connections Act
- FCC: Safe Connections line separation request checklist (PDF)
- Lifeline Support (USAC): How to qualify
Spotted something out of date? Email support@freecallwireless.com and we will correct it.
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