Broadband Facts and network management

What is a Broadband Facts label?

The FCC requires internet providers to show a Broadband Facts label for each plan, like a nutrition label for internet service. It lists the monthly price, fees, speeds, latency, data included and where to get help, so you can compare plans easily.

How do I read this label?

• Monthly price: what you pay each month before taxes and fees
• Typical speeds: what most customers get at busy times
• Latency: the delay before data starts moving; lower is better for video calls
• Data included: high-speed data before speeds may slow

Open Internet and network management

This disclosure explains how FreeCall Wireless Inc. manages its mobile broadband service, consistent with the FCC transparency rule. Our service runs on the network of T-Mobile, our network partner.

Blocking and throttling of lawful content

We do not block lawful websites, applications, services or devices, and we do not slow down lawful traffic based on its content, source or destination.

Paid prioritization and affiliated prioritization

We do not accept payment to favor some internet traffic over other traffic, and we do not prioritize our own content or services.

Congestion management

Like all mobile networks, capacity at a cell site is shared. During times of congestion, traffic on our service may be temporarily given lower priority than other traffic on the network, which can reduce speeds. When congestion clears, normal speeds return.

Data thresholds and reduced speeds

Plans include a monthly amount of high-speed data shown on the Broadband Facts label. After it is used, data may be slowed until the plan renews or you add data. Calls and texts are not affected.

Video optimization

Video may be streamed at a resolution suitable for mobile screens to help data last longer. You can add data at any time.

Security

We and our network partner may take action against traffic that threatens the network or customers, such as denial-of-service attacks, malware or spam.

Devices and applications

Any lawful device that is compatible with the network may be used. Some features, such as VoLTE and Wi-Fi calling, require a compatible device.

Privacy

We do not inspect the content of your communications for commercial purposes. See our Privacy Policy and CPNI notice.

Questions or complaints

Call (918) 931-0991, email support@freecallwireless.com, or file a complaint with the FCC at fcc.gov/complaints.